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Home \ Job Form \ Job List

Pre-Sales Architect Needed - U.S.

Posted on: 09-23-2026 08:10 AM PST

Job Description:

Design contact-center architectures and migration roadmaps on Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 CC.
Run discovery, demos and RFP responses that map CCaaS capabilities to CX, cost and operational outcomes.
Partner with Amazon, Genesys, NICE, Five9 and Microsoft field teams on joint sales motions and partner-led POCs.

Job Requirements:

5+ years in pre-sales, solutions architecture or consulting for enterprise CCaaS platforms.
Hands-on with at least two of: Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
Strong executive communication, discovery skills and comfort owning technical win in enterprise deals.

URL:

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ID:

JOB-20043

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