Looking for a Sales Lead - Santa Monica, CA

The Sales Lead focuses on providing a superior level of customer service to clients, while increasing conversion and retention, to drive business revenue and inspire brand loyalty. The Sales Lead will work together with the team and reports to the Boutique’s Manager. The Sales Lead will focus on the development of new clients, converting walk-in traffic into Intimissimi ambassadors by creating excitement and desire around the product, sharing customized fashion tips and providing high-level of professionalism. The Sales Lead role requires a positive, goaloriented, outgoing and engaging personality, always taking the first step to engage with clients. The Sales Lead demonstrates high level of skill to interact with the clients and identify their needs that will potentially maximize their sales commissions every week.

KEY RESPONSIBILITIES:
Build genuine relationships with clients through thoughtful and consistent outreach.
Demonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.
Demonstrate strong verbal and written communication.
Be responsible of capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact.
Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions.
Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity.
Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Supporting managers in maximizing efficiency in executing standard in-store operations, such as daily replenishment and processing of seasonal markdowns
Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
Supporting managers in maintaining the visual and housekeeping standards of the store
Able to successfully operate our POS system, conduct email, opening and closing procedures.